*Please note, we will now be shipping and accepting returns to our UK warehouse ONLY. Please see the below text to follow our returns/exchange steps.
We want you to be totally satisfied about every order you place and make sure that you receive your ideal product. We accept exchanges on all products within 14 days of receiving an item as long as the item is still unworn, undamaged, unwashed, and with the original tags still attached. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We accept Returns on orders while the customer is liable for the Return costs.
To return an item, please follow the below steps:
- Make sure that the item meets our returns requirement (stated above).
- If you are returning from outside of the UK, please ensure that you specify that the package is being "returned to sender" and to specify a low value amount for the package, this ensures we are not being charged import duties upon delivery back to us. Not doing this will result in the package not being accepted and possibly returned back to you.
- Download and print this Returns Form (click here to download).
- Fill the form and send it along with the item(s) within 14-days after receiving the item(s).
- Please keep delivery receipt as proof.
- Once we receive the item we will inspect it and give you a full refund (if meets the requirements) within around 7-10 days.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will process your return usually within 7-14 days. If the returned item(s) is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received your refund, first check your bank account, then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Sale Items Returns
To make sure that we don't incur unbearable losses during our sales periods, please note that items sold at 20% Off Sales can only be exchanged and not Refunded & Items Sold at £25 or below cannot be Returned or Exchanged
Changes on an Order
We are very quick at fulfilling our orders, if you wish to make changes to your order in terms of change of Address, Product, Quantity, Sizes, Contact Details, Name, etc. Please contact us as soon as possible to make these changes.
If your item was already fulfilled and shipped, then making these changes may not be possible and Legend London would not be able to rectify those changes.