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FAQ

Customs & Import Fees

EUROPE – All orders to a European destination that exceed the 149EUR tolerance are subject to import duty fees. These vary depending on each country and are calculated for you at our checkout

USA –
All orders under US$800 will not be subject to import tax. for more
information, please check with the US Customs and Border Protection Department.

AUSTRALIA – All orders under AUS$1000 will be not be
subject to import duties. This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for more information.

NEW ZEALAND - All orders under NZD$1000 will not be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website, click here to go through.

REFUSING TO PAY CUSTOMS
If you do not wish to pay customs duty fees, you can choose to refuse the package upon delivery which will then be returned back to us, a shipping & a handling fee will be deducted from your refund, which is usually the shipping cost we get charged by the courier company

HOW DO I QUALIFY FOR FREE SHIPPING?

UK: 1-2 working days (free over £90)
Ireland / Germany: 1-2 working days (free over €100)
France / Finland: 2- 3 working days (free over €100)
Sweden: 2-3 working days (free over 1,300 SEK)
Denmark: 2-3 working days (free over 800 DK)
Norway: 2-3 working days (free over 1300 NOK)
Netherlands / Belgium: Next-day delivery (free over €100)
Rest of Europe: 2-3 working days (free over €200/$200)
USA: 2-3 working days (free over $110)
Australia: 2-3 working days (free over 200AUD)
Rest of the world: 2-3 working days (free over €200/$200)

Shipping Information

Shipping

UK

UK Standard Delivery Royal Mail (48) Tracked (2-3 Working Days) - £3.99

UK Express Delivery Royal Mail (24) Tracked (1-2 Working Days) - £5.99

UK Express Next Day Delivery DPD (If Ordered by 1:30pm) - £6.99

UK Saturday Delivery DPD (If ordered on a Friday by 1:30pm) - £8.99

Please note - All delivery times are based on working days Monday to Friday with the exception of premium deliveries by DPD for Saturday delivery.

EU Countries

DPD (2-5 Working Days) - from £4.99

DHL Express (1-3 Working Days) - from £9.99 (NOT AVAILABLE FOR ALL EU COUNTRIES)

INTERNATIONAL – USA

DHL Express Delivery (2-3 Working days) - £19.99

Standard Delivery (3-5 Working days) - £8.00

INTERNATIONAL - CANADA

DHL Express Delivery (2-3 Working Days) - £24.99

Standard Delivery (3-5 Working Days) - £11.99

INTERNATIONAL - AUSTRALIA

Express Shipping DHL (2-5 Working Days) - £39.99

Standard Shipping (5-9 Days) from - £19.99

INTERNATIONAL - WORLDWIDE

Worldwide Standard Delivery (3-10 Days Aim) - £20.00

What is your Returns/Exchange Policy?

We hope you will enjoy your purchase, however, if you change your mind, you can return valid unwanted items within 14 days of your order’s delivery date.

All returned items must be in their original, unworn, unwashed condition, including all tags.

Please allow up to 15 business days for the refund to be processed following receipt of returned goods.

If you are in a hurry to receive your exchanged product(s),we recommend opting for the store credit option in order to place a new order which ships out immediately rather than waiting for your refund to be processed at our return’s facility.

We are offering a 5% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether


The Store Credit will be sent to you in the form of a virtual gift card that retains original purchase value plus 5%. This means you can use it as many times as you want until the credit balance is used in full.

Please note that the cost of the return label will be deducted from the total refund or shop credit amount.

Separate orders cannot be combined for refunds or shop credit, each order must be processed individually.

Items in our outlet are non returnable for a refund or shop credit. Items with a value of £25 or less are not eligible for a refund.

How to Return an Item?

For full instructions on how to Return an item,Click Here

How do Legend jeans fit?

Legend jeans come in 3 different fits:

Spray-on

Is our tightest fitting jean and especially popular amongst athletes with bigger & muscular thighs. Made in our four-way soft stretch denim blend,
providing ultimate comfort, with a skin tight silhouette and a taper just above the ankle.

Skinny fit

Slightly more relaxed than the spray-on fit. These jeans provide a skinny fit silhouette which tapers down the ankle forming a clean stacked finish.
This style also adopts our soft stretch denim blend for everyday comfort.

Slim

This is our most relaxed silhouette with no part strongly hugging your body. This style has a slight taper toward the leg opening to where it sits just
right and with a slight stacking. Our soft stretch denim is highly prominent in this fit.

What size jeans should I order?

All of our products have a size guide in the description. Please refer to this for accurate sizing recommendation. Usually we recommend that our customers go with their usual waist size for our jeans as they fit true to size. But some styles differ. Our jeans sizing is calculated depending on waist size and your height.

Waist options: 28" - 36"

Spray-on fit Length options:

Short (28") – fits people up to 1.78m in height

Regular (30") – fits people between 1.79m – 1.84m

Long (32") – fits people who are 1.85m+

Slim 2.0 Length options:

Short (30") – fits people up to 1.78m in height

Regular (32") – fits people between 1.79m – 1.84m

Long (34") – fits people who are 1.85m+

How do I wash my jeans?

Legend jeans are built to last and we recommend to wash denim as little as possible in order to prevent shrinking and fading. However, When the jeans are in need of a wash, turn the jeans inside out, wash separately using cold water followed by a line dry. Always refer to the wash care label.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@legendlondon.co