Once your order has been dispatched, you’ll receive a confirmation email with your tracking details so you can follow your parcel’s journey.

If you haven’t received your tracking email, please check your junk or spam folder first. If you still can’t find it, please contact our Customer Support team and we’ll be happy to help.

UK

• Standard Delivery Royal Mail Tracked 48: 2–3 working days – £3.99
• Express Delivery Royal Mail Tracked 24: 1–2 working days – £5.99
• Next Day Delivery DPD: £6.99
  Available for orders placed by 1:30pm
• Saturday Delivery DPD: £8.99
  Available for orders placed on Friday by 1:30pm

EU Countries

• Standard Delivery: 2–5 working days – from £4.99
• Express Delivery: 1–3 working days – from £9.99

Please note express delivery is not available for all EU countries.

USA

• Standard Delivery: 3–5 working days – from £8.00
• Express Delivery: 2–3 working days – £34.99

Canada

• Standard Delivery: 3–5 working days – from £11.99
• Express Delivery: 2–3 working days – £34.99

Australia

• Standard Delivery: 5–9 working days – from £19.99
• Express Delivery: 2–5 working days – £39.99

Rest of World

• Worldwide Standard Delivery: 3–10 working days – £20.00 up to 2kg / £40.00 over 2kg

Please note delivery times are estimates and may vary during busy periods, promotional events, or due to customs clearance for international orders.

This depends on where your order is being delivered and the value of your order.

We currently send the following orders DDP (Delivered Duty Paid) up to these thresholds:

• EU: orders up to €149
• USA: orders up to $800
• Australia: orders up to A$1000
• New Zealand: orders up to NZ$1000

For orders within these thresholds, duties and import charges are covered by us.

For orders outside these thresholds, or for other international destinations, customs duties, taxes, or import fees may apply. These charges are set by your local customs authority and are the responsibility of the customer.

We always provide the correct shipping paperwork with your order, but customs clearance times and any local import charges are outside of our control and can vary by country.

If customs or import fees are refused and the parcel is returned to us, return shipping and handling costs will be deducted from your refund.

We begin processing orders quickly so we can get them on their way as soon as possible.

Because of this, we can’t guarantee that changes or cancellations can be made once an order has been placed. If you need help, please contact our Customer Support team as soon as possible and we’ll do our best to assist.

Please note that orders containing Final Sale items cannot be changed or cancelled once placed.

You can start your return through our returns portal.

To create your return, you’ll need:

• your order number
• the email address used to place the order

Once you’ve completed the return steps online, you’ll receive your returns label by email.

Please make sure returns are registered through our returns portal before sending anything back to us. Returns sent outside of this process may not be processed correctly.

We hope you love your Legend London order, but if something isn’t quite right, you have 14 days from receiving your order to return eligible items.

Items must be returned in resalable condition:

• unworn
• unwashed
• with original tags attached
• with the original clothing bag included

Once your return has been received and checked by our warehouse team, we’ll process your chosen return outcome in line with our policy.

Original shipping charges are not refundable.

Items from our Outlet, Last Chance, or marked Final Sale are not eligible for a refund.

These items may only be eligible for:

• store credit
• or exchange, where available

Please check the product page carefully before purchasing, as Final Sale items are non-refundable.

We currently offer exchanges to UK customers only.

Exchanges can be made for a different size or colour, subject to stock availability.

If you’re outside the UK, or if you’d prefer a quicker option, we recommend selecting store credit through the returns portal. Once your return has been received and processed, your store credit will be emailed to you so you can place a new order.

Once your return has been received by our warehouse, please allow up to 15 business days for it to be processed.

If your return is approved, your refund will be sent back to the original payment method used for the order. After this, it may take a little longer for your bank or payment provider to show the funds in your account.

If you’d like a faster option, you can choose store credit when registering your return online. Store credit is issued as soon as your return has been received and processed, and includes an extra 5% bonus credit.

If you return only part of an order purchased using a promotional offer, including 3 for 2, the refund will be adjusted to reflect the promotion applied at the time of purchase.

This means the value of the free item or promotional discount may be deducted proportionally from your refund.

Items purchased as part of a 3 for 2 promotion can be returned individually, but refunds are based on the promotional price paid for the order.

For example:

• If you return one item, you may receive £0 refund
• If you return two items, you may receive a refund equal to the value of one item
• If you return all three items, you may receive a refund equal to the value of two items

If you would prefer not to lose the value of the promotion, exchanging your item or choosing store credit may be the better option.

Returned items must be in resalable condition.

This means items must be:

• unworn
• unwashed
• with original tags attached
• returned with the original clothing bag

We’re unable to accept returns for clothing that has been worn or returned in a non-resalable condition.

If an item is returned without its tags or clothing bag, a £5 deduction may be applied to the refund.

All returned items are checked by our team, and acceptance of the return is subject to inspection.

No. Items marked Final Sale or included in clearance-style promotions are non-returnable and non-refundable.

These products are discounted because they are end-of-line, limited in stock, or part of a final clearance offer.

No. Exchanges are not available for Final Sale items due to limited stock availability.

If your item arrives damaged, faulty, or incorrect, please contact our Customer Support team within 48 to 72 hours of delivery and include clear photos so we can review this for you.

This is the exception to the Final Sale policy.

In most cases, discount codes cannot be used on Final Sale products.

If a code is eligible, it will apply automatically at checkout.

Orders containing Final Sale items cannot be changed or cancelled once placed.

We offer a range of fits designed to suit different preferences and body types.

Skinny Fit

Our closest fit. Designed to sit close through the leg with a tapered finish at the ankle. This fit is especially popular with customers who prefer a sharper silhouette and benefits from our four-way soft stretch denim for added comfort.

Slim Fit

Slightly more relaxed than our Skinny Fit, while still giving a clean, tapered look. A good option if you want a fitted shape with a little more room through the leg.

Regular Fit

Our most relaxed jean fit. Designed with more room overall and a gentle taper toward the leg opening for an easy everyday silhouette.

All of our products include a size guide on the product page to help you choose the best fit.

For most of our jeans, we recommend choosing your usual waist size, as many of our styles fit true to size. Some styles may vary slightly, so we always recommend checking the product-specific size guide before ordering.

Waist sizes: 28” to 38”

Skinny Fit length options

• Short (28”) – suited to heights up to 1.78m
• Regular (30”) – suited to heights between 1.79m and 1.84m
• Long (32”) – suited to heights 1.85m and above

Slim 2.0 Fit length options

• 30” – suited to heights up to 1.78m
• 32” – suited to heights between 1.79m and 1.84m
• 34” – suited to heights 1.85m and above

Regular Fit length options

• 32” – suited to heights up to 1.84m
• 34” – suited to heights 1.85m and above

Many of our items fit true to size, but the fit can vary depending on the style and fabric.

The best place to check is the size guide on the product page, as this will give the most accurate recommendation for that specific item.

If you’re between sizes or unsure which option to choose, our Customer Support team will be happy to help.

We recommend always checking the care label inside your item before washing, as care instructions may vary by style and fabric.

Taking good care of your garments will help them look and feel their best for longer.

Our jeans are designed to last, and washing them less often can help preserve their shape, colour, and finish.

When your jeans do need washing, we recommend:

• turning them inside out
• washing them separately in cold water
• leaving them to line dry

Always refer to the care label for the best guidance for your specific item.

Available payment methods are shown at checkout and may vary depending on your location.

Yes. Payments made on our website are processed securely.

If you experience any issues during checkout, please try again or contact our Customer Support team and we’ll be happy to help.